Reduce incoming phone calls to lower costs
Reduce hold time and increase capacity
Customers schedule callbacks without calling you
Offer callback when hold times are long
Enable call requests from a website or app
Send and receive text messages
Send and receive texts without an agent
Get decision-making insights with callback data
Get the fastest time-to-value
[Watch our Webinar] Best Practices for using VHT in a Crisis
By Nick Kennedy
Contact Center Best Practices
Is Your Call Center Prepared for a Crisis?
By VHT Marketing
Company Happenings
VHT ANNOUNCES VHT COVID-19 ASSISTANCE PROGRAM (VCAP)
By VHT ANNOUNCES VHT COVID-19 ASSISTANCE PROGRAM (VCAP)
Customer Experience
VHT Introduces Mindful, New Offering Targets Mobile-First Consumer Experience
By VHT Introduces Mindful, New Offering Targets Mobile-First Consumer Experience
The Struggle Businesses Face When Integrating Cutting Edge Tech Into Their CX Strategies
By Tony Iero
Customer Experience Customer Service
Why Customers Are Moving Away From Traditional Social Media Channels and Into Private Messaging
Regulation Guidelines for Your Financial Services Contact Center
By Chris Swansiger
Robotic Process Automation Is Changing CX as You Know It
Why Brands are Still Struggling with CX in 2019
By Walter Lash
How Customer Loyalty Varies by Industry
By Matt Peoples
