Reduce incoming phone calls to lower costs
Reduce hold time and increase capacity
Customers schedule callbacks without calling you
Offer callback when hold times are long
Enable call requests from a website or app
Send and receive text messages
Send and receive texts without an agent
Get decision-making insights with callback data
Get the fastest time-to-value
What's That Stat - CX Metrics Explained
What is the Customer Effort Score (CES) and why is it often overlooked?
By VHT Marketing
What Is the Customer Satisfaction Score (CSAT) and Why Does It Matter?
By VHT
Contact Center Best Practices
Benefits of Moving to a Cloud and SaaS Callback Solution
Brands must communicate like customers or lose them
Contact Center Best Practices Customer Experience
10 Ways Callback Creates a Better Customer Experience
[Watch our Webinar] Best Practices for using VHT in a Crisis
By Nick Kennedy
Is Your Call Center Prepared for a Crisis?
Company Happenings
VHT ANNOUNCES VHT COVID-19 ASSISTANCE PROGRAM (VCAP)
By VHT ANNOUNCES VHT COVID-19 ASSISTANCE PROGRAM (VCAP)
Customer Experience
VHT Introduces Mindful, New Offering Targets Mobile-First Consumer Experience
The Struggle Businesses Face When Integrating Cutting Edge Tech Into Their CX Strategies
By Tony Iero
