VHT
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    • How We Work
    • Use Case: Self-Service

      Reduce incoming phone calls to lower costs

    • Use Case: High Volume

      Reduce hold time and increase capacity

    • Use Case: Repeat Callers

      Customers schedule callbacks without calling you

  • Mindful Platform
    • Overview
    • Callback

      Offer callback when hold times are long

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      Enable call requests from a website or app

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      Send and receive text messages

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      Send and receive texts without an agent

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      Get decision-making insights with callback data

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      Get the fastest time-to-value

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What's That Stat - CX Metrics Explained

What is the Customer Effort Score (CES) and why is it often overlooked?

By VHT Marketing

What's That Stat - CX Metrics Explained

What Is the Customer Satisfaction Score (CSAT) and Why Does It Matter?

By VHT

Contact Center Best Practices

Benefits of Moving to a Cloud and SaaS Callback Solution

By VHT Marketing

Brands must communicate like customers or lose them

By VHT

Contact Center Best Practices Customer Experience

10 Ways Callback Creates a Better Customer Experience

By VHT Marketing

[Watch our Webinar] Best Practices for using VHT in a Crisis

By Nick Kennedy

Contact Center Best Practices

Is Your Call Center Prepared for a Crisis?

By VHT Marketing

Company Happenings

VHT ANNOUNCES VHT COVID-19 ASSISTANCE PROGRAM (VCAP)

By VHT ANNOUNCES VHT COVID-19 ASSISTANCE PROGRAM (VCAP)

Customer Experience

VHT Introduces Mindful, New Offering Targets Mobile-First Consumer Experience

By VHT Marketing

Customer Experience

The Struggle Businesses Face When Integrating Cutting Edge Tech Into Their CX Strategies

By Tony Iero

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