As digital journey experts, there’s a chasm between web and voice—and your customers can tell. Hard disconnects keep customers from a great experience, and keep your brand from tracking revenue through the entire funnel. In this session, seasoned CX-innovators at VHT will shine light on the black holes of your voice channel, illuminate the walled garden between experiences, and provide practical, packaged application solutions to gain whole-journey insight and a customer experience boasting results, retention, and revenue.
Some key hits from the session:
- Challenges that brands and their customers face in digital journeys today
- What happens when customers reach dead digital ends
- How innovative brands are bridging channels to improve CX