Leaping the Walled Garden Between Digital and Voice

We shine light on the black holes of your voice channel, illuminate the walled garden between channels, and explore solutions.

Session details

As digital journey experts, there’s a chasm between web and voice—and your customers can tell. Hard disconnects keep customers from a great experience, and keep your brand from tracking revenue through the entire funnel. In this session, seasoned CX-innovators at VHT will shine light on the black holes of your voice channel, illuminate the walled garden between experiences, and provide practical, packaged application solutions to gain whole-journey insight and a customer experience boasting results, retention, and revenue.

Some key hits from the session:

  • Challenges that brands and their customers face in digital journeys today
  • What happens when customers reach dead digital ends
  • How innovative brands are bridging channels to improve CX

SPEAKER

Jeremy Starcher

Head of Channel Partners

VHT

SPEAKER

Jay Power

Head of Solution Architecture and Engineering

VHT

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