Transition conversations across channels.

People are always on the go, but the best brands meet customers where they are. Continue your conversations and say goodbye to dead ends.

Customers want you to be mindful of their moments.

That means if they’re unable to talk, they want to text. If they need extra help, they want to schedule a more dedicated time.

And switching from one mode to another should be effortless.

What began with a call now starts with a search.

The call center used to be the go-to for your touchpoints. As more customers visit your site or app first, having a next step that can carry through their intent and context to your agent is key to a trust-building experience.

Learn more about digital callback and intents

On-the-go customers cherish control.

The call center used to be the go-to for your touchpoints. As more customers visit your site or app first, having a next step that can carry through their intent and context to your agent is key to a trust-building experience.

“Our goal is to provide choice and consistency across channels. We want our customers to be able to choose the channel that works for them, and when they need to transition to another channel, there is consistency.”

—Sr. Director of Customer Solutions Tech

Create a mindful customer journey.

The modern customer journey is messy. Customers come in from any touchpoint and expect an answer. Being mindful means meeting them where they are, and picking up where they left off—creating an experience they’ll love.

See the difference?
Your customers do.

Typical experience

Starting over. Once the customer reaches a dead end, they have to pick up from scratch —reiterating their issues to an agent.


Stuck in one channel. Reaching a dead end means picking up the phone and calling in—only to meet an IVR and hold music.


Bumpy brand experience. Clunky transitions make each channel feel like a different brand.

Mindful experience

Picking up. Context is delivered to the agent, so they can offer help and next steps right where the customer left off.


No dead ends. When self service requires a call, customers schedule on the spot. And when something comes up, they can reschedule over text.


Elevated brand perception. Skipping the IVR makes them feel like a VIP—especially when backed up by an agent that knows who they are and why they’re calling.

Take a deeper dive into Mindful.

Callback

Give free time instead of hold time.

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Digital Callback

Scheduling for website, app, or chat.

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Messaging

Send SMS texts using your toll-free line.

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Notifications

Automate action-based messages.

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Analytics

Optimize your CX with insights.

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Services

The callback creators—at your call.

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Treat your customers like people, not problems.

Everyone wants to interact with brands on their own terms. Mindful lets you put the customer in control while improving efficiency and NPS.