Trust and security
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Reduce incoming phone calls to lower costs
Reduce hold time and increase capacity
Customers schedule callbacks without calling you
Improve queue management at airports
Put the customer in control with Mindful and see overnight improvement to your CSAT and NPS scores.
There are plenty of subconscious moments that make a magical customer experience.
A callback, for instance, may delay their resolution. But when hold time is now seen as free time, their perception transforms.
Mindful powers these moments, setting up for a remarkable experience with your brand.
For customers that choose to be called back later, our clients see a 5% increase in NPS across the board, putting it on par with customers that had no hold time.
Not only is the bar raised, but another 3% lift in promoters means more brand awareness for your company.
“VHT gives us the ability to drive consistent impacts to NPS even if we have variability in our service. You help us keep people happy!”
— Fortune 500 retailer
Putting the customer in control is a big deal for your CSAT: 75% of customers treated with Mindful have a more favorable view of your company.
Understand customer perception and how you can make it the very best in our eBook, Understanding Customer Perception.
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While no formula is perfect, we’ve seen clients find success time and time again.
Whether on the phone, on your website, or through a text, you can put the customer in control and let them contact your brand on their terms.
Briefed with context about where the customer left off, customer-first calling smooths out the entire process.
The results speak for themselves: 63% of Mindful callers have a first interaction resolution, which makes everyone happy.
Stuck in the past.
Customers are stuck on hold waiting for an agent, while brands pay for it.
The worst option.
Choosing to wait on the line for an agent is no choice at all.
Reluctant to recommend.
Outdated contact experiences breed complaints and detractors.
More customer free time.
Offering callbacks give customers free time instead of hold time.
Customer in control.
Let customers choose their contact time and channel.
Brands experience an average of 5% NPS lift with Mindful.
Give free time instead of hold time.
Scheduling for website, app, or chat.
Send SMS texts using your toll-free line.
Automate action-based messages.
Optimize your CX with insights.
The callback creators—at your call.
With Mindful driving your customer interactions, you can see immediate impact on your NPS and CSAT. Learn more from the team that pioneered callback.