Even keeping up with the status quo in retail is a moving target. But nothing compares to 2020.
And while it may feel unpredictable, at VHT we’re seeing some patterns and trends in CX and contact center activities that are helping our retail clients stay ahead of the chaos.
Our eBook: Five Predictions That Will Reimagine the Retail Contact Center Forever was created to guide retailers through these unprecedented times. We dig directly into how the changes brought by 2020 will settle into the future. Spoiler alert: CX and technology (like VHT’s Mindful) will be more dependent on each other than ever before.
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Just a few sample pages…
Each prediction is met with practical strategies and tactics you can start implementing in your brand’s CX and contact center activities immediately.