VHT COVID-19 Response


VHT Client,

We’re certain you are monitoring the news about the coronavirus COVID-19 and addressing how best to take care of your employees and business. We’d like to share some updates about how VHT is managing this:

Because our solutions are critical in the chain of communication between you and your customers, we are focused on business continuity and continuity of service and support. Our Business Continuity Team has designed policies and procedures for situations like this that account for the continuous delivery of our Cloud Services as well as 24x7x365 access to our Client Support and Customer Success services. The solutions we have deployed for you are fault-tolerant and sized in many cases to handle modest increases in traffic over your forecasted peaks. The most up-to-date information regarding our operations can be found here.

Moreover, we know that your customers’ need to reach your business may increase during this period, so we are prepared with offerings that can be provisioned quickly to help facilitate conversations with your customers. Please reach out to your VHT Client Success Manager or Account Team for details.

Operationally, the health of our employees, their families and our clients are top of mind; therefore, VHT has suspended non-critical travel in favor of utilizing video conferencing solutions for serving your needs whenever possible. Additionally, non-essential internal travel has been temporarily suspended along with our attendance at industry events. Also, any employee that may feel ill or may have been in close contact with a person who is ill has been advised to work remotely. The official resources we are using to guide our actions are the World Health Organization and the Centers for Disease Control as well as other national bodies globally.

If your business requires more details on our Business Continuity plans, please send an email to our Security and Compliance Team at IncidentResponse@vhtcx.com.

We wish you, your employees, their families, and your customers health and safety!

VHT Team