These brands
get it.

“We are a heavy Net Promoter Score (NPS) company with a focus on customer experience. Anything we implement from a technology perspective has to improve the customer experience and at a minimum, maintain NPS.”

Tracey Strassner
Senior Director of Customer Solutions

“Having a digital handoff to VHT supports digital first initiatives and promotes higher NPS.”

Executive Director of Digital

“Customers who opt for VHT are not nearly as annoyed or angry. They have had time to focus on something other than waiting.”

Erin Badger
Contact Center Agent

“VHT products are straightforward and easy to implement. They are also bringing insight and value to the table.”

Brent Sparks
Director of Self-Service Global Operations

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